Unfortunately, there are lock-out charges if a member of staff needs to let you back into your apartment. Additionally, there are charges for replacement keys, key cards, and fobs which can vary depending on the city and building.
If you get locked out during our working hours (Monday to Friday, 9.00am to 5.30 pm), please call your nearest office. If you get locked out outside of these times, please call us on 0113 2444 666.
For London, please call 0877 725 5568.
In both cases, we will have someone help you gain access.
Click here to see the full list of charges.